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Privacy Policy

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Privacy Policy

NOTICE: The Privacy Policy below will become effective on May 25, 2018. 
Draft Date Published: May 24, 2018

Who is collecting your data?
Your data is collected and controlled by:
Madina Property Services Limited - Company number 03598904
Registered Office: 588a Stockport Road, Manchester, Lancashire M13 0RQ UK
Tel: 01612251234
info@madinaproperty.com
privacy@madinaproperty.com

Privacy Statement:

This privacy policy sets out how we use and protect any information that you give madinaproperty.com when visiting our website.
madinaproperty.com  is committed to ensuring that your privacy is completely protected. All information you provide is handled with absolute confidentiality and in accordance with data protection legislation. We will never pass on any of the information you do not intent to provide to any other organisation without your explicit permission and you can be sure that no third parties will ever contact you as a result of your correspondence with us. We have implemented a number of physical, electronic and managerial procedures to protect the information we collect online.

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process. 
If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (“DPO”) and our dedicated team that supports this process by contacting us at privacy@madinaproperty.com. This mailbox is actively monitored and managed so that we can deliver an experience that you can confidently trust. 

What data is being collected?
Madina Property cares about your privacy. For this reason, we collect and use personal data and necessary information as it might be needed for us to deliver to you our services, websites and mobile applications (collectively, our “Services”). 
Your personal data includes information such as:
Name
Address
Telephone number
Date of birth
Email address
Other data collected that could directly or indirectly identify you.

We collect, store, and process the following types of information on our users so that we can provide the best possible experience when you utilise our services:


When you are registering to our site
By registering, you can log in at anytime to change your criteria, gain access to property alerts and other features.

When you register at Madina Property website

*Username:
*Password: (crypto hashed, never stored in plain text)
*Email:
Registration date, last visited date

Additional information when you register at http://search.madinaproperty.com/register as a tenant/ buyer or for property alerts:

Personal profile
Title:
First name:
Last name:
Address:
Town:
County:
Postcode:
Country:
Telephone:

Property criteria
Looking for:
E.g., Sales/ Lettings
Buy - price range:
Rental budget:
Bedrooms:
Bathrooms

Alert criteria types
Property types
Flat
Penthouse
Apartment
Business For Sale
Maisonette
Warehouse conversion
Shop Premises
Office
Shop & Residential
Terrace
Ground Floor Flat
Semi-detached
Detached
Bungalow
Land
Individual Rooms To Let

Alert criteria areas
Areas
Postcodes
County

Alert preference
By email 
By sms 
By phone

When you register as a landlord/ vendor for property valuation at http://search.madinaproperty.com/valuation
Title* 
First name* 
Last name* 
Address line 1* 
Address line 2* 
City* 
Postcode* 
E-mail address* 
Phone number* 

Valuation for 
Property type 
Bedrooms 
Requests/comments


When you are using Chat on our website:
Name (when provided, if not provided data is anonymized)
Email
Phone
Message
IP
Last visit time
Chat duration
Operating system and browser used
Web pages (on our site) browsed during an open chat

When you contact through inquiry form at http://madinaproperty.com
We receive email with following information.
Name *
Email *
Subject *
Message *

When you request to book viewing at search.madinaproperty.com
We receive following information by email.
First name
Last name
Email
Phone
Comments


When you report an issue at http://www.cervi.uk/portal/madina/reportissue
Issue Description
Issue Photos
Address Details
Postcode
Address line 1
Address line 2
Salutation
First Name
Last Name
Email Address
Mobile Number
Telephone Number

When you are signing up for our newsletter
E-mail address
When you subscribe for our website (the newsletter software sends the emails to provide you with the best experience and deliver the messages on time)

To leave our mailing list

To leave our mailing list, simply send email to unsubscribe@madinaproperty.com. Madina Property respects your privacy.

How are we collecting it?
The personal data is collected by you inputting the data to our website by doing so you are granting us consent/the right to process that personal data in order to provide the service you have signed up to.

Note: Please note additional personal data might be collected by 3rd Parties, for example Gnomen (estate agency software/system, lettings and management software/system and property sales software/system), Tawk.to (Live chat software) as we use their service. 
Additional data is also collected by Google analytics, Bing Analytics, Skype, IMessage, WhatsApp, Facebook, LinkedIn, Twitter as we use these services to deliver our services.
Providing your data is voluntary, however, due to the scope of our services and their specifics it is necessary in order to provide the services we offer.

Why are you collecting it?
The only reason we collect personal data is to provide the service you are signing up for:

Signing up to our website search.madinaproperty.com - to let you access registered users area for:
Mobile & Email Alerts: To receive details of new properties. By registering we can email and text you with details of new properties as soon as they come onto the market with us
Save properties to a personal portfolio: a really neat way of keeping track and short-listing properties you are especially interested in
Landlord Vendor Zone: View statements, Invoices, Make a maintenance request and more
Newsletter - to send you updates about our services, service updates, special offers

When making any transaction on our website - to collect all data needed by law to process the transaction process.
Chat - to let you communicate with our staff to answer questions you may have and provide online support.
Helpdesk software (e.g., Skype) - to provide you with the support and answer any questions you may have regarding our products and services

How are we using it?
We are using your data to provide you best experience when using our website and our services.
The data will be used for your authentication, debug, collect anonymous stats, and to deliver and to improve the services we provide.
Who will it be shared with?
We use processor services to ensure the highest possible quality of service. Your data can be transferred to the following categories (depending on what services you use):
Electronic payment processors
Accounting software
Google analytics
Software that supports the newsletter
Software that supports contact via chat
Support software
Hosting provider
Gnomen (estate agency software/system, lettings and management software/system and property sales software/system),
When we use the services of entities located outside the EU. Your data may be transferred to a third country. We make sure that your data is safe.
You have the option of obtaining a copy of the data. To do this, contact us at privacy@madinaproperty.com Please note that all Madina Property data processor providers have been checked to be all GDPR-compliant.

How long will we store it?
The data will not be processed longer than the purpose for which it was collected.
If you have agreed, your data will be processed until you withdraw consent to their processing.
If you have created an account then your details will be processed until you delete your account.
If a purchase is made on the basis of existing legal provisions, the data will be processed in accordance with the applicable legal provisions, e.g. for accounting and tax purposes.
Chat - your data will be processed until you withdraw consent to their processing or delete your account
Google/ Bing analytics - kindly check their data retention duration 
Email - as long as consent is not withdrawn (you can click “Unsubscribe” in each email)

What control do I have over it?
If your data is processed on the basis of your consent, you have the right to withdraw your consent at any time. This does not affect processing until you withdraw your consent.
Consent is provided by our users explicitly when proceeding an action or task (e.g. when they provide user data, contact us using contact forms, sign up to the newsletter, contact us via Chat ).
The only source of data we have is when a user explicitly provides it.
You can always contact us to privacy@madinaproperty.com to withdraw any consent and/or to request to delete your account or provide you with the information.
Our customers rights regarding GDPR are considered and enforced, including:
Right to be informed:
In this Privacy Policy we inform our users about the use that will be made of their data
Right of access:
Our users can access all their data stored on Madina Property website through their login accounts in  respective areas of the website.
Right of rectification:
If you want to change anything in your data just contact us at privacy@madinaproperty.com, we'll process all your rectification queries
Right of erasure:
If you want to have your account deleted just contact us at privacy@madinaproperty.com, we'll process your erasure query within the lawful timescales
Right to restrict processing:
We don't process the data of our customers (and our customers end-users) except as detailed on this page
Right to data portability:
Our users may contact us anytime at privacy@madinaproperty.com if they wish to get an export of their personal data as defined under GDPR
Right to object:
We handle all requests on this matter from our users. Our users may contact us anytime at privacy@madinaproperty.com
The right to lodge a complaint
If you think that your data is being processed illegally, you have the right to file a complaint with ICO UK.
Profiling
If you agree to receive the newsletter, the services used may collect your data regarding the activity on our site, e.g. visited subpages and the time of visiting them, and on this basis, we choose the time and content of the messages sent. You can unsubscribe from this service by clicking the “Unsubscribe” link in each Newsletter message we send.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you submit information to our database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.
Your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Cookies Policy

Cookies are simple text files that contain small pieces of information designed to improve the users experience on a website.
This website uses cookies to manage authentication, navigation, and other functions. By using our website, you agree that we can place these types of cookies on your device. The data gathered is then utilised to improve used as a means of improving our websites usability and performance.
We track user sessions using Google Analytics; to find out more about Google Analytics please visit http://www.google.com/analytics/learn/privacy.html.
If you wish to opt out of Google Analytics tracking you can install an add-on for your browser by clicking https://tools.google.com/dlpage/gaoptout

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information
We use cookies to help us remember and process your requests and save your preferences for future visits.
We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the website.
The website does not automatically collect any information, except for information contained in cookie files.
Cookies files (so-called "cookies") are IT data, described in Directive 2009/136 / EC of the European Parliament concerning the processing of personal data and privacy protection in the electronic communications sector (Directive on privacy and electronic communications) and Article 173 of the Telecommunications Law, in particular, text files that are stored on the Website User's end device and are intended for use of the Website's websites. Cookies usually contain the name of the site where they come from, their storage time on the end device and a unique number.

Cookies are used to: 
a) adapt the content of the Website pages to the preferences of the User and optimise the use of websites; in particular, these files allow to recognise the device of the Website User and correctly display the site, tailored to his individual needs; 
b) create statistics that help to understand how Website Users use sites, which allows improving their structure and content;

The Website uses two basic types of cookies: session cookies and persistent cookies. Session cookies are temporary files that are stored on the User's end device until logging out, leaving the website or turning off the software (web browser).
“Persistent” cookies are stored on the User's device for the time specified in the cookie file parameters or until the User deletes them.
In many cases, software used for browsing websites (web browser) allows cookies to be stored in the User's device by default.

Website Users can change their cookie settings at any time. These settings can be changed in particular in such a way as to block the automatic handling of cookies in the web browser settings. They will inform about their every posting on the Website User's device.
Detailed information about the possibilities and ways of handling cookies are available in the software (web browser) settings.
The Website Operator informs that changes to cookie settings may affect some of the functionalities available on the Website.
Cookie files are placed in the user's end device and may also be used by advertisers and partners cooperating with the website operator.
More information about cookies is available in the "Help" section in the browser's menu.
If the user does not want to receive cookies, he may change the browser settings. We warn you that disabling the cookies necessary for authentication processes, security, maintaining user preferences may make it difficult, and in extreme cases may prevent the use of websites. To manage cookie settings, select the web browser/system from the list below and follow the instructions:

Internet Explorer Chrome Safari Firefox Opera Android Safari (iOS) Windows Phone Blackberry


Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party links or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page. One week before changes are applied

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